Booking Curiosities
Preemptively solving your styling, coloring, and logistics concerns.
How do I prepare for a master color appointment?
For the most flawlessly executed bespoke color, we recommend arriving with hair that was washed 24-48 hours prior. Avoid heavy styling products on the day of your visit. This ensures the color pigments penetrate perfectly.
Do you offer consultations for new clients?
Absolutely. We believe genuine hospitality starts with understanding your unique hair history. We offer complimentary 15-minute consultations to discuss your goals and perform any necessary patch tests.
What is your pricing philosophy?
We provide excellent value. Our pricing reflects the 30+ years of trust and master-level expertise our stylists bring to every chair. For specific bespoke styling or color correction, we provide clear estimates during your consultation.
How far in advance should I book?
To ensure you secure your preferred time with Jayne, Kelly, or Becky, we recommend booking 2 to 3 weeks in advance, especially for weekend appointments which are highly sought after.
What professional products do you use?
We exclusively use high-end, professional-grade coloring and styling ranges that align with our commitment to hair health and long-lasting vibrance.
What should I do if I'm unhappy with my color?
Your satisfaction is our priority. We offer complimentary adjustments within 48 hours if you're not completely happy. Your trust is everything to us.
Do you offer gift certificates?
Absolutely. Our gift certificates make the perfect present for any occasion and are valid for one year from purchase. Contact us for details and denomination options.
Can you arrange group appointments for special occasions?
Yes. We love hosting bridal parties, celebratory groups, and corporate events. Contact us directly to discuss your group's needs and secure your dates.
What's your cancellation policy?
We require 48 hours notice for cancellations. If you need to reschedule, simply contact us and we'll find an alternative time that works for you.